Frequently Asked Questions (FAQ)
Here you will find answers to the most frequently asked questions about our service. If your question is not listed, feel free to contact us directly.
Cancellation and reservation policy
For cancellations made 3 months before the stay, a processing fee of €50 will be charged.
For cancellations made 1 month before the stay, 40% of the total booking amount will be charged.
For cancellations made 1 week before the stay, 70% of the total booking amount will be charged.
For cancellations made within the last 7 days before the stay, 90% of the total booking amount will be charged.
Reservations are confirmed upon receipt of the deposit. The remaining balance is payable on the day of arrival.
Where is Elgi Apart located?
Elgi Apart is located in the picturesque village of Serfaus in Tyrol, Austria. The accommodation is about 49 km from Reschensee and 90 km from Innsbruck Airport, offering breathtaking views of the Alpine landscape.
Are there parking facilities at the Elgi Apart Hotel?
Yes, free private parking is available to all guests directly at the property, providing a convenient option for travelers arriving by car.
Is Elgi Apart suitable for families?
Yes, Elgi Apart offers spacious apartments that are ideal for families. Each accommodation features a fully equipped kitchen and a cozy living area, providing everything you need for a relaxing family holiday.
What are the check-in and check-out times?
Check-in is possible between 7:00 AM and 10:00 PM, and check-out must be completed by 11:00 AM at the latest. For special arrangements, please contact us in advance.
Am I allowed to bring my pet?
Please contact us in advance to obtain information regarding this matter.
Can I request an additional cleaning or towel service?
Yes, you can contact our reception team at any time to request additional cleaning or towel services. We recommend inquiring in advance about prices and details.
Is there Wi-Fi in the apartment?
Yes, free Wi-Fi is available throughout the building, allowing you to access the internet easily during your stay.
Do the apartments have kitchens?
Yes, all apartments feature fully equipped kitchens with a refrigerator, oven, microwave, stovetop, dishwasher, and kettle, allowing you to prepare your meals comfortably.
Do the apartments have balconies?
Yes, most apartments feature balconies, offering breathtaking views of the Alps.
What is the smoking policy?
All apartments are non-smoking apartments. Smoking is strictly prohibited inside the property and the apartments; however, smoking is permitted on the balconies.
Are there skiing or nature activities nearby?
Yes, Serfaus is known for its famous ski slopes and hiking trails. You can get information from local guides on how to reach the ski areas from the accommodation.
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